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FAQs

What is the quality of your diamonds?
Our diamonds are sourced from reputable suppliers and adhere to strict quality standards. We offer diamonds with excellent cut, clarity, color, and carat weight, ensuring brilliance and beauty in every piece.
Do you offer certification for your diamonds?
Yes, we provide certification from renowned gemological laboratories such as GIA (Gemological Institute of America), AGS (American Gem Society) or IGI (International Gemological Institute) for our diamonds, guaranteeing their authenticity and quality.
What is your return policy for diamond jewellery?
We offer a hassle-free return policy within [insert number] days of purchase, allowing you to shop with confidence. Please refer to our Returns & Exchanges page for detailed information on our return process.
Do you offer resizing services for rings?
Yes, we provide resizing services for rings purchased from our website. Simply contact our customer service team to arrange for resizing and any associated costs.
How do I know my ring size for online purchases?
For online purchases, we recommend using our ring sizing guide, which includes instructions on how to measure your ring size accurately at home. Alternatively, you can visit a local jeweler to have your ring size professionally measured. If you're unsure, our customer service team is available to assist you in finding the right ring size before making your purchase.
What types of diamond cuts do you offer?
We offer a variety of diamond cuts, including round, princess, cushion, emerald, and more. Each cut is chosen for its unique beauty and brilliance, allowing you to find the perfect diamond for your desired style.
Can I customize the design of my diamond jewellery?
Yes, we offer customization services for diamond jewellery. Whether you're looking to create a unique engagement ring or personalize a pendant, our team of experts can work with you to bring your vision to life. Contact us to discuss your customization options.
What metals are available for diamond settings (e.g., white gold, yellow gold, platinum)?
We offer a range of metals for diamond settings, including white gold, yellow gold, rose gold, and platinum. Each metal offers its own unique aesthetic and durability, allowing you to choose the perfect setting for your diamond jewellery.
Do you offer international shipping for diamond jewellery purchases?
Yes, we offer international shipping for diamond jewellery purchases. Whether you're located domestically or abroad, we ensure safe and secure delivery of your order to your desired destination.
What payment methods do you accept for online orders?
We accept a variety of payment methods for online orders, including credit/debit cards, PayPal, and bank transfers. Rest assured, all transactions are encrypted and securely processed to protect your sensitive information.

Can I choose a specific ship date for my made-to-order design?

Unfortunately, we are unable to accommodate specific ship date requests for made-to-order designs. Each product page provides a "ships by" date, and our production process cannot be expedited as our designs are crafted to last a lifetime. Once your order is ready, you will receive a shipment confirmation email with tracking information. We apologize for any inconvenience, but customers do not have the option to choose a ship date.

If you are concerned about being unavailable to sign for your package, we recommend creating a free FedEx Delivery Manager account. Once you receive tracking information and the package is in transit, you can use your account to reroute the package to another address or a FedEx location. Please note that making shipping address adjustments may add a few business days to the delivery of your package, and FedEx will charge a fee for the address change.